Community

Featured posts

• Idea: A 'Sandbox' or 'Staging' Environment for Testing
• Discussion: Best Practices for Onboarding and Training New Support Agents?
• How-To Question: Can I create a report that shows me the 'tags' used on tickets over the last month?
• Bug Report: Pasting content from Google Docs into articles breaks formatting
• Feature Request: Audit Log for Changes to Automations and Triggers
• Discussion: What are your most-used and most-loved integrations?
• How-To: Bulk import users with custom fields?
• Bug Report: Scheduled Reports are Failing to Run
• Feature Request: 'Internal Note' Template Library
• Discussion: Transitioning from a Tiered Support Model to a 'Swarming' Model
• Bug Report: Custom Field of 'Date' Type is Off by One Day
• Discussion: Managing Support Agent Burnout - What's Working for You?
• How-To: Setting up a Follow-up Automation for 'Solved' Tickets?
• Bug Report: Images in Knowledge Base Articles Appear Broken on Mobile Devices
• Question: How to Automatically Assign Tickets Based on Customer's Language?
• Bug Report: API Rate Limits Seem Inconsistent and Poorly Documented
• Discussion: How Are You Measuring Agent Performance and Productivity?
• How-To Question: Best Practices for Setting Up an SLA Policy for VIP Customers?
• Feature Request: Conditional Logic for Ticket Forms
• Feature Request: Add a 'dark mode' to the agent interface
• Idea: Allow for conditional fields in ticket forms
• Discussion: How are you using the customer satisfaction scores?
• Feature Request: Add support for Markdown in ticket comments
• Idea: Deeper Integration with Slack for Real-Time Notifications
• Question: How to handle multi-language support for automated responses?
• Idea: 'Snooze' functionality for tickets
• Feature Request: Customer-facing ticket history portal
• Idea: A 'merge users' feature for duplicate accounts
• Feature Request: More granular permissions for agents
• Feature Request: 'Internal Note' Template Library
• Idea: Conditional Fields in Ticket Forms based on Priority
• Discussion: What Are Your Strategies for Onboarding and Training New Support Agents?
• Discussion: How Do You Keep Your Knowledge Base Content Up-to-Date?
• How-To Question: How Can I Set Up a CSAT Survey to be Sent After a Ticket is Solved?
• Discussion: What Are Your Favorite Time-Saving Tips and Tricks?
• How-To Question: Can I Create a Private Community for a Specific Group of Users?
• Feature Request: The Ability to 'Snooze' a Ticket
• Discussion: How Do You Handle Difficult or Irate Customers?
• How-To Question: Is it Possible to Merge Two User Accounts?
• Idea: A More Robust and Flexible Reporting Dashboard
• How-To Question: Can I Automate Ticket Tagging Based on Keywords?
• Feature Request: Customizable Agent Statuses
• Bug Report: Ticket Attachments Fail to Upload on Safari