Resolving File Transfer Issues

If you're having trouble uploading or downloading files, this guide can help you diagnose and fix the problem.

Common Causes and Solutions

File Size Limit: Check if your file exceeds the maximum file size for your plan. You can find the limit on your subscription page.
File Type Not Supported: Ensure the file type you are trying to upload is one we support. A list of supported file types is available in our documentation.
Unstable Internet Connection: Large file transfers require a stable connection. Try again on a more reliable network. If on Wi-Fi, try moving closer to the router or using a wired connection.
Firewall or VPN Interference: Sometimes, corporate firewalls or VPNs can block file transfers. Try temporarily disabling them to see if it resolves the issue.